Managing Your NDIS Plan: A Guide to the my NDIS Mobile App

For Australian families navigating the National Disability Insurance Scheme, staying on top of plan details, budgets, and service bookings can feel overwhelming. The my NDIS mobile app aims to make this process more manageable by putting essential plan information right at your fingertips.

What Is the my NDIS Mobile App?

The my NDIS mobile app is the official application from the National Disability Insurance Agency (NDIA) designed to give participants and their families direct access to their NDIS plans. Available for both iOS and Android devices, the app serves as a portable version of the my NDIS portal, allowing you to manage your child's supports whilst on the move.

Key Features for Families

The app provides several practical functions that can make day-to-day NDIS management easier for busy parents and carers:

• View plan details: Access your child's current plan, including approved supports and funding categories
• Check budget balances: Monitor how much funding remains in each support category to avoid unexpected shortfalls
• Manage service bookings: Review and track the services your child receives from registered providers
• Update contact details: Keep your family's information current without needing to call or visit an office
• Access important documents: View and download plan documents, service agreements, and correspondence from the NDIA

Making the Most of Digital NDIS Management

Whilst the app offers convenience, it works best as part of a broader approach to managing your child's supports. Regular check-ins with your child's support coordinator or local area coordinator remain valuable for complex questions and plan reviews.

Many families find it helpful to check the app weekly to stay aware of budget usage and ensure services are being claimed correctly. This proactive approach can help identify any discrepancies early and prevent issues at plan review time.

Getting Started

To use the my NDIS mobile app, you'll need to have an existing my NDIS account. If you're a nominee, guardian, or plan nominee for your child, you can access their plan through your login credentials. The app uses the same security features as the online portal, including multi-factor authentication to protect your family's information.

Download the app from the Apple App Store or Google Play Store by searching for "my NDIS". Once installed, log in using your existing my NDIS portal username and password.

Additional Support Resources

If you encounter technical difficulties with the app or have questions about your plan that the app cannot answer, the NDIA contact centre remains available. Additionally, many local disability organisations and family support services offer assistance with digital NDIS tools.

The my NDIS mobile app represents one of several digital initiatives aimed at making the NDIS more accessible for Australian families. Whilst technology cannot replace personalised support and guidance, tools like this can help reduce administrative burden and give families more time to focus on what matters most—supporting their child's goals and wellbeing.